Terms & Conditions

1. Acceptance of Terms

By accessing and using the House of Amoraa website and our services, you agree to be bound by these Terms and Conditions . If you do not agree to these Terms, please do not use our website or services. These Terms apply to all visitors, users, and others who access or use the Site.

2. About Our Services

House of Amoraa is a luxury stationery, gifting, and packaging brand based in India. We offer a range of products including wedding invitations, custom hampers, corporate gifting solutions, luxury packaging, and personalized gifts. All our products are handcrafted with premium materials and attention to detail.

3. Orders and Payment

3.1 Placing an Order

When you place an order on our website, you are making an offer to purchase products. We reserve the right to accept or decline your order at our discretion. After placing an order, you will receive an email confirmation acknowledging receipt of your order. This does not constitute acceptance of your order.

3.2 Pricing

All prices listed on our website are in Indian Rupees (₹) and are inclusive of applicable taxes unless otherwise stated. Prices are subject to change without notice. We strive to ensure all pricing information is accurate, but errors may occur. If we discover an error in the price of products you have ordered, we will inform you and give you the option to reconfirm your order at the correct price or cancel it.

3.3 Payment

We accept payments via credit/debit cards, net banking, UPI, and other payment methods as displayed on our checkout page. All payments are processed through secure payment gateways. You agree to provide accurate and complete payment information.

4. Shipping and Delivery

4.1 Shipping Policy

We ship our products across India. Delivery times vary depending on your location and the nature of the product. Custom and personalized items may require additional processing time. Estimated delivery times will be provided at checkout.

4.2 Shipping Costs

Shipping costs are calculated based on the weight of your order, delivery location, and shipping method. The shipping cost will be displayed at checkout before you complete your purchase.

4.3 Delivery Issues

• If your order is delayed, we will notify you as soon as possible.
• If your order is lost or damaged in transit, please contact us immediately so we can investigate and resolve the issue.
• We are not responsible for delays caused by circumstances beyond our control, including natural disasters, strikes, or customs clearance.

5. Returns and Refunds

5.1 Return Policy

We take great care in crafting each product to ensure it meets our quality standards. However, if you are not completely satisfied with your purchase, please contact us within 7 days of receiving your order.

5.2 Eligibility for Returns

• Damaged or Defective Items: If your product arrives damaged or defective, we will arrange for a replacement or full refund.
• Incorrect Items: If you received an incorrect item, we will replace it with the correct product.
• Change of Mind: For non-personalized items, we accept returns within 7 days of delivery. Items must be returned in their original packaging and condition. Return shipping costs will be your responsibility.
• Personalized Items: Custom and personalized products cannot be returned unless they are defective or incorrect. Please review all personalization details carefully before placing your order.

5.3 Refund Process

Refunds will be processed within 7-10 business days after we receive and inspect the returned item. Refunds will be issued to the original payment method used for the purchase.

6. Custom and Personalized Orders

We specialize in creating custom and personalized products. When you place a custom order:

• You are responsible for providing accurate design specifications, text, and personalization details.
• We will provide a digital proof for your approval before production. Please review the proof carefully as we cannot be responsible for errors in approved proofs.
• Custom orders require a 50% deposit or full payment in advance.
• Custom orders cannot be cancelled once production has begun.
• Turnaround times for custom orders vary and will be communicated to you during the ordering process.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, product designs, and software, is the property of House of Amoraa and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on this site without our express written permission.

8. User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account. We reserve the right to terminate accounts at our discretion.

9. Limitation of Liability

To the fullest extent permitted by law, House of Amoraa shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising from your use of our website or services. Our total liability for any claim arising from these Terms shall not exceed the amount you paid for the product or service in question.

10. Disclaimer of Warranties

Our website and services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that our website will be uninterrupted, error-free, or free from viruses or other harmful components. We strive to accurately represent our products, but colors and details may vary due to monitor settings and manufacturing variations.

11. Indemnification

You agree to indemnify and hold House of Amoraa and its officers, directors, employees, and agents harmless from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms or your violation of any law or third-party rights.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts in Mumbai, India.

13. Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice. The updated Terms will be posted on this page with the "Last Updated" date at the top. Your continued use of our website after any changes constitutes acceptance of the new Terms.